FAQ

FREQUENTLY ASKED QUESTIONS

Please contact us if you cannot find an answer to your question.

 

    What is the difference between HD lace and Transparent lace?

    • HD lace is the highest quality of lace front wigs that is thinner and gives a more natural hairline appearance. Transparent lace is thicker and more visible to the hairline.

      How do I measure my head for a wig?

      • To measure your head for a wig, use a flexible measuring tape and measure the circumference of your head. This measurement will determine the size wig you need. Always make sure the measuring tape is behind your ears for an accurate measurement. *Placing your hair in a protected style inside of your wig cap before measuring, will give you a more accurate measurement on how your wig will fit; the correct needed size for the wig.* Putting your hair inside the wig cap before the wig is place on, is a need installment step to achieve your glueless and natural wig look.          

      Wig size measurements:
      S: 20 inch head  M: 21- 22 inch head L: 23-24 inch head  XL: 25-26 inch head    **WE ARE NOT RESPONSIBLE IF YOU SELECT THE WRONG WIG SIZE WHEN YOU ORDER**

      What are the wigs installment steps? 

      ALL WIGS COME STYLED & READY TO WEAR WITH THESE EASY STEPS TO INSTALL:

        1. You will need to cut your lace in the front as close as possible to the hairline. For a more natural hairline you can cut in a curvy formation instead of a straight formation.                                                                      
        2. Make sure your hair is in a protective hairstyle, such as your hair being braided back; and then apply a wig cap over your protective hairstyle. Make sure your cap is placed behind the ears, your ears should not be covered with wig cap.                                                                                                             
        3. Your wig comes with an adjustable elastic band and combs that are attached inside the wig to achieve a secured wig with no glue needed. You will need to adjust the elastic band to your desire, then apply the wig to your head, making sure the wig combs are inserted inside hair and wig cap for holding security.                                                                                                                                                          
        4. The final step is adjusting the wig as needed and applying other details for more of your own desires; such as creating desired baby hairs, adding make-up to the lace scalp, or other details you would like to see for your wig.     OPTIONAL: *If you want a bond hold for your lace without using glue, use melting spray from your local beauty supply store, spray the lace with melting spray, then tie down lace with a melting elastic wig band for 10-12 mins*. Holding spray can be used if you do not have melting spray for this step. 

      Refunds and Return Policy

      • Restocking fee of 40% for refunds after 48 hours of placing order. If the wig does not fit, we are not responsible. Please follow the necessary steps of knowing your wig size before you order.
      • If orders are requested for cancellation within 48 hours after placing the order, this is the only time customers can receive a full refund.
      • If your package is lost or damage through UPS, then this will fall on us to correct, and we will make sure your order is replaced or fully refunded.
      • If your package is stolen after delivered, we are not responsible. A signature will be required to receive your package.

      Shipping Information

      • *Free shipping* for United States orders
      • For Preorder wigs, we will ship your order within 7-10 business days after the payment is processed. For Ready to Ship wigs, we will ship your order within 2-7 business days after the payment is processed. The payment process time can take 1-3 business days.
      • Once shipped, we will provide you a tracking number to your email.
      • Orders are shipped through UPS, and are signature required.