Frequently Asked Questions


Measuring head size for a wig:

  • To measure your head for a wig, use a flexible measuring tape and measure the circumference of your head. This measurement will determine the size wig you need. 

Wig size measurements:
S: 20 inch head  M: 21- 22 inch head L: 23-24 inch head  XL: 25-26 inch head    **Please be full aware of your head size before ordering/ no returns if lace is cut or if wig is damaged**

Refunds and Return Policy:

  • Refunds Eligibility:  is for all wigs/ products that are not damaged or have any cuts in the lace. 
  • If orders are requested for *cancellation* before shipping after placing an order, this is the only time customers can receive a full refund without fees.
  • The customer is responsible for their own shipping & shipping cost for returns/ refunds.
  • Customers are responsible to pay back any shipping and handling fees Sew-In Wigs Collection paid to shipped the wig that is being returned/ refunded. 
  • Shipping it back for returns/ refunds, customers must have it shipped with a tracking number. 
  • All refunds will be issued once wig/products is received.    The customer must give appropriate time for the bank’s processing time after refunds are processed. 
  • If your package is lost or damage through shipping, then the order will be replaced or fully refunded.
  • If your package is stolen after being delivered, Sew-In Wigs Collection is not responsible for it.
  • A signature will be required to receive your package during delivery. 

Shipping Information:

  • There is *Free shipping* for United States orders.
  • For Preorder wigs, we will ship your order within 7-10 business days after the payment is processed.
  •  For Ready to Ship wigs, we will ship your order within 2-5 business days after the payment is processed.
  • The payment process time can take 1-3 business days.
  • Once shipped, we will provide you a tracking number to your email.
  • Orders are shipped through UPS, and are signature required during delivery. 

Please send message or call if you don’t see your questions here on this page.